Privacy Policy for Thornwood Associates Ltd

Effective Date: 11th November 2024

1. Introduction

Thornwood Associates Ltd ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws. By using our services, you agree to the terms of this policy.

2. Information We Collect

We collect various types of personal information to provide and improve our services, including:

• Personal Identification Information: Name, address, email address, phone number, date of birth.
• Financial Information: Bank details, credit history, income details.
• Professional Information: Employment status, business information.
• Usage Data: Information on how you use our website and services, including IP address, browser type, and browsing history.
• Sensitive Data: Health information (only when necessary for services like critical illness cover).

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our financial services.
• To communicate with you regarding your account and services.
• To comply with legal obligations and regulatory requirements.
• To improve our website and services.
• For marketing purposes, where you have provided consent.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of a contract with you.
• Legal Obligation: Processing required to comply with legal and regulatory obligations.
• Legitimate Interests: Processing for our legitimate interests, such as improving services and marketing, provided these interests are not overridden by your rights.
• Consent: Processing based on your consent, which you can withdraw at any time.

5. How We Share Your Information

We may share your information with:

• Service Providers: Third parties who assist us in providing services (e.g., IT providers, payment processors).
• Regulatory Authorities: As required by law or regulation.
• Business Partners: With your consent, to offer joint services.
• Other Third Parties: Where necessary to protect your interests or those of others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption, access controls, and regular security assessments.

7. Your Rights

You have the following rights regarding your personal data:

• Access: The right to request a copy of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data, subject to certain conditions.
• Restriction: The right to request restriction of processing under certain circumstances.
• Data Portability: The right to request transfer of your data to another organisation.
• Objection: The right to object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@thornwoodassociates.co.uk 

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or reporting requirements. Specific retention periods depend on the nature of the data and legal obligations.

9. Cookies

Our website uses cookies to enhance your experience and gather information about usage patterns. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, communicating directly with you.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thornwood Associates Ltd
3, Guild Way, 

South Woodham Ferrers, 

Chelmsford, 

CM3 5TG, 

United Kingdom
Email: hello@thornwoodassociates.co.uk
Phone: 07703 346177 /  07983 618575